ORDERS AND RETURNS
Upon finalizing your purchase through the shopping cart process, you will receive an automatic confirmation email from us including your order number. You may also log into your account on our website to confirm order has been received.
Once your order has been shipped, you will receive an email from us indicating that your order has shipped. This email will include your tracking number and a link that will take you to the order tracking process.
You may also refer to the section on our website: Track My Order
Yes, you are able to return / exchange merchandise within 30 days of receipt of your order. We have specific guidelines within our return policy of which you can find on this section of our website: Returns & Exchanges
If your order status has not entered the “Preparing To Ship” stage, you may contact our Customer Service Agents and submit your request. Please be sure to include your Order Number in your request.
You can find our contact information on this section of our website: Contact Us
You may log in to your account on our website: My Account
You may refer to this section of our website: Returns & Exchanges
Yes, you can input multiple shipping addresses at the time of checkout
SHIPPING AND DELIVERY
- Standard Rate Shipping is included Nationwide for major furniture items
- White-Glove Shipments are available on indicated products during checkout
Once your order has been shipped, you will receive an email from us indicating that your order has shipped. This email will include your tracking number and a link that will take you to the order tracking process.
For general account details and information: My Account
To confirm order status and details: My Orders
To track a specific order: Track My Order
Yes, you can specify a certain date during the checkout process
Not at this time, currently, we only ship within the United States
Not at this time, currently, we only ship within the United States.
PRODUCTS AND REPLACEMENT PARTS
Specific product dimension and weights can be found on each item’s product page under the Additional Information tab.
Not at this time. We would like to be able to offer this service in the near future.
Be sure to sign up for our Newsletter for updates and new product launches.
General care information can be found on each item’s product page under the Care tab.
If there are any specific questions regarding product care, feel free to contact us using the link below.
Assembly instructions can be found inside each item’s packaging
For replacement assembly instructions you may contact us using the form below. Please be sure to include your order number in your request.
CREDIT & PAYMENTS
Your card will be charged at the time of purchase.
We accept most major credit / debit cards.
If there are any issues or discrepancies regarding billing, please feel free to reach out to our Customer Service team: Contact Us
SHOPPING ONLINE
No, it is not necessary to create an account to shop with us. You may log in as a “Guest” to finalize your purchase.
We highly encourage you to create a Personal Profile / Online Account, because it greatly enhances your shopping experience with us. Your account provides you with valuable information such as your order history, shipping and tracking information, etc. It also allows you to save your wishlist and more.
To create a personal profile with us click here: My Account
OTHER QUESTIONS
For questions we haven’t answered, or information we haven’t provided, please feel free to contact us below.
We welcome your comments and suggestions, and thank you for shopping with us.