Shipping & Returns Policy

Returning Furniture and Home Decor

We want you to be happy with your purchase and understand it can take a few days to a few weeks to know if your new items will work for you. We encourage you to make a return or exchange in a timely manner because damaged, worn or altered items may be refused or result in an adjustment to your refund.

LIMITED TERM 1 YEAR WARRANTY
RETURNS & EXCHANGES:
  • You can return “eligible” items within 30 days of receiving an order
  • All items must be shipped back in their original packaging – there will be no exceptions to this rule
  • All products and packages must be inspected at the time of delivery
  • However, the customer will be responsible for return shipping costs for “buyer’s remorse” returns.
  • BRILLIANT HOME FURNITURE reserves the right to refuse returns or exchanges that are not in as-new condition due to damage or misuse by the customer
  • Credit card purchases will only be credited back to the card used.
  • A credit will be issued back to your credit/debit card after we have confirmed receipt of the item
CANCELLATIONS:
  • For all orders that are canceled prior to items shipping, no delivery fee will be charged
  • You may contact one of our customer service agents. Contact Us
FREIGHT DAMAGE:
  • All products and packages must be inspected at the time of delivery
  • Damaged items must be noted and described on the delivery receipt
  • Freight carriers are responsible for these and notations must be made for them to accept the claim
  • Claims must be submitted immediately after receiving the goods
  • Keep the original shipping cartons and all packing materials for inspection by the carrier
  • You must submit photographs of the damaged packaging and items.  Include a photo of the entire item as well as a close up of the damage
MANUFACTURERS DEFECTS:
  • All damage claims must be made within 30 days of receipt of merchandise – we will not honor any claims after this period.
  • Claims must be submitted in writing and pictures of each item claimed will be required
  • You must submit photographs of the damaged packaging and items, Include a photo of the entire item as well as a close up of the damage
  • All damaged items that are returned will only be accepted with a Return Authorization from our claims department and this number must be clearly displayed on the outside of the return package
CUSTOMER SERVICE & CLAIMS DEPARTMENT:

Email: [email protected]m